Cara Lunsford is the VP of Community at Nurse.com, fostering a community where nurses can find peer support, allies, professional opportunities, resources, and education. She’s also the host of Nurse.com’s NurseDot Podcast and a member of the LGBTQ+ community, highlighting a variety of voices within the nursing industry while also speaking to her personal experiences as an RN and founder of HOLLIBLU, a social networking app exclusively for nurses (acquired by Nurse.com in 2022).
Lunsford is an important nursing leader, and Minority Nurse is pleased to profile her as part of the Champions of Nursing Diversity Series. The series highlights healthcare leaders who are prominent figures in their organizations and are making transformational impacts in nursing.
Meet Cara Lunsford, RN, CPHON, VP of Community at Nurse.com.
Talk about your role in nursing.
Beginning my career in pediatric oncology, I witnessed firsthand the effects such a stressful job can have on a nurse. I observed my peers experience burnout and abuse daily. I heard their stories of adversity, trauma, and hope and joy. With my fellow nurses at Children’s Hospital Los Angeles (CHLA), we started the first Supportive Care Committee to ensure nurses had an environment available to help cope with job stress. However, there remained a greater need for resources like this committee at every hospital and for nurses throughout healthcare sectors to improve retention and recruiting.
Realizing the broader need for a safe and supportive community and the potential technology had to solve this issue, I had the idea to found HOLLIBLU, the first social media network for nurses. The app was designed to provide peer support, professional advice, and connections with other nurses. In 2022, HOLLIBLU was acquired by Nurse.com, where I was brought on as vice president of the community to oversee the Nurse.com app platform.
To continue amplifying voices within the nursing community, we launched the NurseDot Podcast late last year. I sit down with my nursing peers to discuss their stories, industry trends, and professional growth advice.
How long have you worked in the nursing field?
I have been in nursing for over 15 years, working in the acute setting as a pediatric oncology, home health, and home infusion nurse. Throughout the past five years, I have used my clinical knowledge as a registered nurse (RN) to take on an entrepreneurial role, delivering technology solutions to my fellow nurses to help with everyday challenges. Most recently, I have been using my voice and platform in the nursing space to elevate other nurses, fostering a supportive community for nurses of all specialties and settings.
Why did you become a nurse?
I started my career as a nurse in pediatric oncology back in 2008 at CHLA. Before that, I worked as an American Sign Language interpreter at Cal State Northridge, where I discovered my interest in oncology. For two consecutive semesters, I interpreted the Biology of Cancer class, and as I was listening and interpreting, I became more interested in oncology and the nursing profession in general. Ultimately, I was so intrigued that I was motivated to embark on a career in nursing. From there, I went to Los Angeles County College of Nursing and Allied Health, where I received an Associate of Science degree and became an RN.
What are the most important attributes of today’s nursing leaders?
Successful nurses and nursing leaders are empathetic, drawing from personal experiences and truly listening to others from different backgrounds. Having navigated the healthcare system as a queer family put me in the patient’s shoes rather than the clinician’s, with which I was very familiar. My wife and I had a child with two HIV+ gay men, and we all continue to co-parent together. To have our son, we had to meet with multiple IVF clinics and experienced professionals who were either unfamiliar with our family situation or had stigmas around HIV and LGBTQIA+ healthcare issues. I understand what it is like to be rejected from care because of the stigma around your sexuality and hurtful preconceived notions. As a queer nurse, I need to share my experiences with patients and fellow nurses to create a better care environment for everyone and foster the best possible results for all patients, regardless of background.
With this experience as a patient, I can relate to the struggles my patients are going through. Similarly, as a nursing leader, I understand the struggles of my peers. This knowledge allowed me to create an app to support nurses best and care for their needs. To care for patients you do not know, sometimes nurses must put their own mental health and personal life on the back burner, requiring nurses to be extremely caring and understanding. While this means caring for patients of all backgrounds, it also means putting yourself in their shoes.
What does being a nursing leader mean to you, and what are you most proud of?
It’s important to acknowledge that nurse leadership brings tremendous responsibility. Nurses have faced unprecedented challenges in the past few years, resulting in a staffing crisis. The solutions nurses seek will require that people across healthcare get aligned on the reasons behind this crisis. Nurse leaders are being called to use their voices and platforms to ensure these messages reach the decision-makers within this industry. I had spent most of my career being the squeaky wheel, speaking up even when it was unpopular. I have taken huge personal and professional risks to create a safe space for nurses and bring awareness to their challenges. But with risk came great reward. Nurse.com believed in my mission and vision. In March 2022, they acquired my company, brought our small but mighty team into the Nurse.com family, and are helping us to continue our mission of providing a vibrant community where nurses thrive.
Tell us about your career path and how you ascended to that role.
After years of nursing and founding HOLLIBLU, I was drawn to Nurse.com given its 30+ year legacy. The biggest thing that pushed me to collaborate with the company was its mission, which completely aligned with mine. Nurse.com aims to improve the lives of the most vulnerable members of society and those who care for them. As a nurse, this resonated with me deeply. It is a company I wanted to associate myself with and help build toward this mission by including the app I was so passionate about creating.
What is the most significant challenge facing nursing today?
Following the COVID-19 pandemic, the broader public became abruptly aware of nurses’ important role in the healthcare system and their daily challenges. In this post-pandemic world, with severe nursing shortages putting increased pressure on healthcare staff, nurse burnout and professional stress are incredibly high, not to mention the grief and trauma that comes from caring for patients.
As a nursing leader, how are you working to overcome this challenge?
Nurses need resources and support to equip them with the skills to deliver better care. The last few years have proven that nursing is one of our society’s most demanding and crucial jobs, so we must do something about it. It is vital to provide nurses with adequate resources and a supportive community to deal with burnout and improve their mental health. Nurses need accessible and practical training to help them advance in their careers and targeted job postings to help them find the best roles that fit their interests and experience. At Nurse.com, we put nurses’ needs first, providing them with a community of peers, reading materials, continuing education courses, and the ability to take control of their career paths.
What nursing leader inspires you the most and why?
A few nurse leaders come to mind, but I would start with Rebecca Love. Rebecca has been working to empower and elevate the nurse profession, whether it’s through grassroots initiatives, like founding the non-profit SONSIEL (Society of Nurse Scientists, Innovators, Educators, and Leaders) or giving TED Talks about how nurses can drive healthcare innovation. Most recently, Rebecca has set her sights on a significant issue: the insurance reimbursement of nursing services. The Commission for Nurse Reimbursement explores the history of how the rates of nursing services were once set by the nurses themselves and how changes made over 100 years ago have resulted in nurses now being a cost instead of a benefit to hospitals.
What inspirational message would you like to share with the next generation of nurses?
Nursing is a marathon and not a sprint. If you want to work in this profession for decades, it is important to prioritize your personal needs, practice professional boundaries, and know when to say “no” or “not right now.” Remember that you are human first. Practicing awareness will help you identify when to change, so don’t be afraid to leave your comfort zone and try something new.
Editors Note: This month, Minority Nurse proudly shines a spotlight on the significance of DEI in nursing and honors the remarkable Champions of Nursing Diversity. These individuals are not just leaders but beacons of inspiration, guiding us toward a more diverse and inclusive future in healthcare. In 2023, we introduced the Champion of Diversity series, showcasing healthcare leaders driving positive change within their organizations and the nursing profession. In this edition, we applaud the top three profiles from this series. Nursing Diversity Champions embody a steadfast dedication to diversity and inclusion within accredited nursing programs and healthcare facilities throughout the United States. We commend their tireless efforts and unwavering commitment to these vital initiatives. Moving forward, we must not just prioritize, but champion DEI in nursing. This is not merely a call to action but a shared responsibility, a commitment to shape a more equitable and compassionate healthcare system for all. Let us not become complacent, but rather, let us be the catalysts for change.
Elaina Hall, DNP(c), MSN, RN, MBA, NEA-BC, FACHE, is the chief quality officer of SnapCare, formerly SnapNurse, and an experienced healthcare executive in the areas of healthcare system operations, performance improvement, nursing practice, and leadership consulting. Hall’s passion is consistently delivering the ‘best and brightest’ for SnapCare clients. With a focus on opportunities for the clinician corps working with SnapCare, Hall has expertise in health system quality improvement and supporting clinicians in their journey to reskill and upskill for professional growth.
Hall graduated from Clemson University and extended her education in nursing, earning an MBA and MSN. She is currently pursuing her DNP. She also leads the Ventura/Santa Barbara Chapter of the Association of California Nurse Leaders. She is a Board-Certified Advanced Nurse Executive by the ANCC and an American College of Healthcare Executives Fellow.
Hall’s significant contributions to the nursing field have been recognized in the prestigious Champions of Nursing Diversity Series 2024. This series is a platform that showcases healthcare leaders who are prominent figures in their organizations and are making substantial changes in the nursing field. Hall’s inclusion in this series is a testament to her impactful work and her status as a leader in promoting diversity and inclusion in nursing.
Meet Elaina Hall, DNP(c), MSN, RN, MBA, NEA-BC, FACHE, the chief quality officer of SnapCare.
Talk about your role in nursing.
As the Chief Quality Officer at SnapCare, I play a crucial role in driving performance improvement initiatives to optimize the efficiency and effectiveness of our staffing and workforce management processes. This involves analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance the overall quality of our services. In addition to clinical quality, I am also tasked with ensuring that SnapCare complies with all regulatory requirements and accreditation standards
How long have you worked in the nursing field?
26 years.
Why did you become a nurse?
I became a nurse because of my passion for caring for people and my deep-seated empathy for those in need. From a young age, I found fulfillment in providing comfort and support to others during times of vulnerability. Nursing allowed me to turn this passion into a meaningful career where I could make a positive difference in people’s lives every day.
Furthermore, as an advocate for diversity in healthcare, I recognized the importance of ensuring that all individuals receive equitable and compassionate care regardless of their background. Nursing allows me to advocate for inclusivity and cultural competence in healthcare delivery, ensuring that every patient is treated with dignity and respect, regardless of race, ethnicity, gender identity, or socioeconomic status.
In essence, becoming a nurse was not just a career choice for me but a calling driven by a desire to care for others, empathize with their struggles, and champion diversity and inclusivity in healthcare. It is a privilege to serve as a nurse, and I am committed to upholding the values of compassion, empathy, and advocacy throughout my nursing career.
What are the most important attributes of today’s nursing leaders?
Visionary and innovative thinking to navigate the evolving healthcare landscape.
Strong communication and collaboration skills to foster teamwork and interdisciplinary approaches.
Emotional intelligence and empathy to support both patients and staff members.
Adaptability and resilience in the face of challenges.
Commitment to continuous learning and professional development.
Advocacy for patient-centered care and healthcare equity.
Tell us about your career path and how you ascended to that role.
Before obtaining my nursing degree, I began my journey in healthcare as a certified nursing assistant and patient care technician. These early roles provided me with invaluable experience in direct patient care and laid the groundwork for my future in nursing.
After earning my nursing degree, I embarked on a career as a bedside nurse, specializing in challenging areas such as Burn, trauma, ICU, and ED. I thrived in these high-intensity environments, gaining expertise and honing my skills while providing critical care to patients in need.
Throughout my career, I embraced opportunities for growth and development, working in various departments and even joining the float pool to broaden my experience. This flexibility and willingness to adapt allowed me to excel in different clinical settings and expand my knowledge base.
In 2006, I took a significant step forward by transitioning into my first manager role. This marked the beginning of my leadership journey, where I was entrusted with overseeing operations and guiding my team to deliver exceptional patient care. I embraced the challenge, using my clinical expertise and communication skills to drive positive outcomes and foster a collaborative work environment.
As the years passed, I continued to take on progressively complex roles within healthcare organizations, moving from community hospitals to academic health systems. Each new role presented its own challenges and opportunities for growth, and I approached them with determination and a commitment to excellence.
Today, I am proud to serve as the Chief Quality Officer of SnapCare, an AI-enabled workforce marketplace that serves the entire continuum of care. I can make a meaningful impact on healthcare delivery and champion a culture of continuous improvement.
My career path has been filled with challenges and triumphs, but through it all, I have remained dedicated to providing the best possible care to those in need. Reflecting on my journey, I am grateful for the experiences that have shaped me into the nursing leader I am today.
What is the most significant challenge facing nursing today?
One of the most significant challenges facing nursing today is the ongoing shortage of nurses, exacerbated by factors such as an aging population, increased demand for healthcare services, and burnout among healthcare professionals.
As a nursing leader, how are you working to overcome this challenge?
As a nursing leader, I am acutely aware of the significant challenges posed by the ongoing shortage of nurses, compounded by factors such as an aging population, increased demand for healthcare services, and burnout among healthcare professionals. Recognizing the critical need to address these challenges, I have been actively involved in implementing a clinician reskilling program to mitigate the effects of the nursing shortage and promote sustainability within our healthcare system.
The clinician reskilling program empowers healthcare professionals, including nurses, to expand their skill sets and take on new roles that align with emerging healthcare needs. By providing training and resources for upskilling and reskilling, we aim to optimize the utilization of existing clinical talent and alleviate some of the pressure caused by the nursing shortage.
Through this program, we offer opportunities for nurses to acquire additional certifications, pursue advanced training in specialized areas, and transition into roles that complement their existing skill sets. This helps address staffing shortages in critical areas and enhances the overall quality of patient care by ensuring that healthcare professionals are equipped with the necessary skills and expertise to meet evolving patient needs.
What nursing leader inspires you the most and why?
Beverly Malone, Ph. D., inspires me the most and stands as a beacon of inspiration in nursing leadership. As the CEO of the National League for Nursing and a former president of the American Nurses Association, Dr. Malone has dedicated her career to advocating for nurses and ensuring culturally competent care for diverse patient populations.
Her impact extends beyond the borders of the United States. As the first Black general secretary of the Royal College of Nursing in the United Kingdom, she broke barriers and paved the way for diversity and inclusion within the profession. Her global achievements include representing the U.K. delegation at the World Health Assembly, where she advocated for nursing and healthcare on an international platform.
Dr. Malone’s dedication, innovation, and unwavering commitment to advancing the nursing profession inspire nurses worldwide. Her tireless advocacy for equitable and compassionate care has left an indelible mark on the healthcare landscape, and her legacy will continue to inspire future generations of nurses to strive for excellence in their practice.
What inspirational message would you like to share with the next generation of nurses?
You are the heart and soul of healthcare, the guardians of healing, and the champions of hope. Embrace the privilege and responsibility of caring for others with humility and empathy. Your journey will be filled with moments of joy, challenges, and triumphs. Stay true to your values, never stop learning, and remember that every interaction is an opportunity to make a difference. Your passion and dedication will transform lives and leave a lasting legacy. Dream big, work hard, and always believe in the power of nursing to change the world!
Kendra Coles, DNP, RNC-OB, C-EFM, NEA-BC, is a seasoned nursing leader with over 20 years of experience in the field. For 17 years, she has been dedicated to women’s services and has a wealth of knowledge in managing inpatient and outpatient obstetric care. She also has a knack for communication and team empowerment. Coles is known for optimizing performance and outcomes for obstetric and neonatal populations, achieved through fostering collaboration and building multidisciplinary teams.
Since 2019, Coles has been Director of Women’s & Children’s Services at the University of Maryland Baltimore Washington Medical Center (UM BWMC). In this role, she oversees a team of 125 FTEs across various units, including Labor & Delivery, Postpartum, Pediatrics, and Special Care Nursery. Coles is responsible for strategic planning, equity, diversity, and inclusion initiatives and developing nurse leaders. She is committed to achieving organizational goals while maintaining fiscal responsibility and ensuring the highest quality and safety standards for patients and staff.
She’s highly skilled in change management and program development, which has been critical in introducing obstetric and newborn care services. Her expertise and leadership have made her a trusted figure in the field.
Coles’ contributions to the nursing field have earned her a spot in the Champions of Nursing Diversity Series 2024. This series highlights healthcare leaders who are prominent figures in their organizations and making significant changes in the nursing field.
Meet Kendra Coles, DNP, RNC-OB, C-EFM, NEA-BC, Director of Women’s and Children’s Services at the UM BWMC.
Talk about your role in nursing.
As the Director of Nursing for Women’s and children’s services, my responsibilities include the operations of obstetrics, newborns, and pediatric care. In this role, I have the honor of impacting the care that women receive during pregnancy and delivery, a newborn’s early days of life, and sick children who require hospitalization. The role requires leading health initiatives such as hypertension and hemorrhage management, safe sleep, and pediatric respiratory illness management.
As a health equity leader and advocate, I have led initiatives to reduce maternal morbidity and mortality and served on the Anne Arundel County Maternal Infant Health Task Force. I co-chair the Equity, Diversity & Inclusion Council at UM BWMC and train other nursing teams in leadership, communication, and staff empowerment to optimize performance and patient outcomes.
How long have you worked in the nursing field?
I have over 26 years of nursing experience and have been a nursing leader for 20 years. My clinical experiences include caring for patients in Labor and Delivery, Mother, Baby, and Nursery. I also have expertise in the operations of inpatient and outpatient care.
Why did you become a nurse?
I became a nurse because I genuinely wanted to care for others. I was raised in a family of five kids and watched my mom always care for someone in the home or family. Nursing is a noble and humbling profession that allows interpersonal reward.
What are the most important attributes of today’s nursing leaders?
Resilience, compassion, innovation, and grace. Today’s nurse leaders must be resilient as they face daily changes in healthcare. Compassion is needed to care for the patients, but it is also required for the care of the staff caring for others. Nursing leaders must develop and embrace new technologies and advances in clinical practices in a rapidly evolving healthcare system. As the nursing leader supports innovation, it’s through grace that you allow forgiveness and create an environment where learning occurs for team members. Grace can also be given to patients who desire to improve their health status and may not always have the resources to make the healthiest choices. We offer our patients new opportunities to be informed and empowered in their care through grace.
What does being a nursing leader mean to you, and what are you most proud of?
As a nursing leader, my task is helping others to help others. Nursing leaders can ensure our patients have the best outcomes by leading a team of professionals to their highest potential and encouraging their growth as caregivers. Nursing leaders drive changes that change lives. I’m most proud of starting an obstetric program at UM BWMC in 2009 and participating in its ongoing growth to improve maternal and newborn care in Anne Arundel County.
Tell us about your career path and how you ascended to that role.
My nursing career started in 1997 at the University of Maryland Medical Center, the University of Maryland Medical Systems’ academic hospital in downtown Baltimore, serving in Labor & Delivery. I simultaneously worked at another hospital in the region in the Mother Baby Unit. I found myself excited about the nursing profession and joined a nursing agency where I took on a variety of nursing contracts caring for obstetric and newborn patients. My interest in leadership began as a charge nurse at UMMC and grew into a senior clinical nurse role. I was offered an opportunity for frontline leaders to obtain a Master of Science in Healthcare Leadership & Management. I completed my Master of Science in Nursing in 2009 as UM BWMC started recruiting for their new OB program leadership and staff. As a brand-new manager, I recruited a phenomenal team to open the Pascal Women’s Center. In 2018, following the retirement of the director at the time and a national recruitment effort, I was chosen to advance into the Director of Nursing role.
What is the most significant challenge facing nursing today?
The most significant challenge facing nursing is staffing shortages. Like many industries, especially health care, COVID-19 changed the workforce. Nurses experienced compassion fatigue, burnout, and difficulty finding work-life balance. They began to leave the bedside, searching for a less stressful environment or more profitable opportunities. Subsequently, the nursing shortage grew, and we continue to rebuild the nursing workforce.
As a nursing leader, how are you working to overcome this challenge?
Developing and introducing new nurses into the profession is an ongoing challenge. As a nurse leader, I have embraced programs such as the Academy of Clinical Essentials, an initiative developed and spearheaded by the UMMS Chief Executive Officer, which allows nursing students to partner alongside one of our experienced nurses and have early exposure to the art of nursing. We have modified our nursing preceptor program to enable our most experienced nurse to focus on a core group of new hires. We have customized our nurse residency program for the OB, Neonatal, and Pediatric specialties. We have integrated simulations as a core training component in team building and communication skills in high-risk situations. To help our teams address fatigue and burnout, we offer flexible staffing, relaxation rooms, and RISE support resources.
What nursing leader inspires you the most and why?
Rose L. Horton, MSM, RNC-OB, NEA-BC, FAAN, the Founder and CEO of #Notonmywatch Consulting Partners, inspires me. She is a Women & Infant health care executive leader at Emory Decatur Hospital, who believes nurses can change maternal morbidity and mortality. Horton called nurses to action by encouraging them to use their voices to support and advocate for others. She has been a strong influence for improving care during her tenure as the Association of Women’s Health, Obstetric, and Neonatal Nurses (AWHONN) president and while serving on the Synova leadership Board of Directors. I’m really inspired by her dedication to raising awareness about issues compounding black maternal health and how she successfully advocates for change.
What inspirational message would you like to share with the next generation of nurses?
No matter how hard your shift may seem, never forget why you became a nurse. Take every opportunity to serve and care for someone else because you never know the difference you make.
Kimberly Cook, RN, BSN, is a highly accomplished nurse leader with a 30-year career in the healthcare industry. She graduated from the University of Virginia with a nursing degree and became a nurse in the Army early in her career. During wartime, Cook showed her dedication and commitment to patient care, which instilled in her a profound sense of duty, resilience, and an unwavering ability to thrive under pressure.
Throughout her career, Cook has held various management positions where she consistently demonstrated exceptional leadership qualities. She rose through the ranks quickly, earning the respect and admiration of her colleagues, staff, and executive team. Her visionary mindset has enabled her to drive positive change and implement innovative strategies within healthcare.
Cook holds the Director of Nursing Administration Staffing position at the University of Maryland Capital Region Health, a member organization of the University of Maryland Medical System. In this role, Cook leads a team of dedicated professionals, tirelessly ensuring that the right resources and personnel are available to deliver quality patient care.
Meet Kimberly Cook, RN, BSN, Nurse Director, Nursing Admin/Staffing at the University of Maryland Capital Region Health.
Talk about your role in nursing.
As the Director of Nursing Administration/Staffing, I hold a key leadership position responsible for overseeing the nursing administration and staffing functions within UM Capital Region Health. My key responsibilities include the following:
Provide strong leadership and guidance to the nursing administration and staffing team.
Develop and implement strategic goals, objectives, and policies related to nursing administration and staffing.
Foster a positive and collaborative work environment that promotes teamwork, respect, and professional development.
Develop and execute staffing plans to ensure optimal allocation of nursing staff across all departments and shifts.
Collaborate with unit managers to monitor and maintain appropriate staffing levels based on acuity and workload demands.
Implement effective scheduling practices to ensure adequate coverage and adherence to the Collective Bargaining Agreement and budgeted financial targets.
Prepare and manage the nursing administration and staffing budget, ensuring efficient resource allocation.
Manage and assess daily productivity and labor management.
Monitor and control staffing-related expenditures, identifying cost savings without compromising patient care.
Monitor and evaluate staff performance, providing regular feedback, coaching, and recognition.
Collaborate with quality management teams to identify improvement areas and implement initiatives to enhance patient outcomes.
Oversee the recruitment and selection process for staff and agency staff.
Onboard new staff and agency staff.
Manage all agency staff recruitment, onboarding, and billing.
How long have you worked in the nursing field?
> 32 years
Why did you become a nurse?
I attended a Catholic high school where volunteering was a requirement to graduate. I volunteered at a local hospital because it was close to my school. Prior to volunteering, the field of nursing had not crossed my mind. However, observing the fantastic work of nurses during my volunteer service triggered that “ah ha” moment, where I realized that Nursing was the profession I wanted to pursue.
What are the most important attributes of today’s nursing leaders?
There are several important attributes of today’s nursing leaders. The one that is most important for me is adaptability and resilience. The healthcare industry is continuously evolving, and nursing leaders must be adaptable to embrace change and lead their teams through transitions. They should be resilient in the face of challenges, remaining calm and composed while leading others.
What does being a nursing leader mean to you, and what are you most proud of?
Being a nurse leader involves inspiring and influencing others towards a common goal. I am most proud when I can create and sustain effective teams while fostering a positive work environment where staff feel supported and valued.
Tell us about your career path and how you ascended to that role.
My Career began as an Army nurse. After leaving active duty, I remained a federal employee working in a military hospital. My first job was as a manager of two 40-bed Med Surg Units. After several years in a managerial role, I transitioned to nursing supervisor. As a Nursing Supervisor, I had a keen sense of staffing and how it applied to budgeting and productivity. The role of the Director opened, and I was asked to step into the role based on my previous work and reputation.
What is the most significant challenge facing nursing today?
The biggest challenge in nursing today is our ability to change and adapt as healthcare changes. Since Covid, we have had to be creative with staffing to care for our patients. However, we must remember to care for our staff in the same frame.
As a nursing leader, how are you working to overcome this challenge?
By keeping the organization’s goals in sight, but always remaining humble and empathetic.
What nursing leader inspires you the most and why?
General Hazel Johnson-Brown was the first African-American woman to become a General in the United States Army and the first African-American Chief of the Army Nurse Corps. Her accomplishments and impact have had a profound effect. Her success demonstrated that black women could achieve the highest leadership positions with determination, perseverance, and skill.
What inspirational message would you like to share with the next generation of nurses?
Nursing can be challenging at times, and there may be moments when you feel discouraged. However, it’s essential to recognize that even the most challenging days present valuable personal and professional growth opportunities. Keep moving forward confidently, knowing that tomorrow will bring a fresh start.
Meet Farah Laurent, DNP, RN, NEA-BC, NPD-BC, CPXP, TCRN, CPEN, CEN. She is a nurse career coach and passionate about helping other nurses achieve their career goals. Dr. Laurent is a former level 1 trauma emergency nurse and a strong advocate for nurses. She is the director of nursing for a nursing program at a community college and an active member of various nursing organizations such as the National Nurses in Business Association, ENA, ANA, NLN, DNP of Color, and AONE. Her goal is to make a positive impact in the nursing profession every day.
Dr. Laurent’s mission is to empower nurses, especially nursing students, to advocate for themselves, their patients, and the profession. She amplifies nurses’ voices through her LinkedIn show “The Nursing Dose with Farah,” where she interviews nurses from around the world to speak on different nursing topics such as leadership, mentorship, nurse entrepreneurship, wellness, and career tips. Dr. Laurent is a nursing trailblazer and the founder of Farah Laurent International Nurse Coach LLC, where she provides unparalleled career guidance to help nurses level up and land their dream positions.
She actively mentors for the American Nurses Association and the Canadian Black Nurses Alliance and is dedicated to advancing the profession and increasing diversity in the nursing workforce. Dr. Laurent is not only changing the nursing game, but she’s also transforming the entire industry with her electric energy and unwavering commitment to excellence. She is a force to be reckoned with!
Meet Farah Laurent, DNP, RN, NEA-BC, NPD-BC, CPXP, TCRN, CPEN, CEN, a director of nursing for a nursing program at a community college and a nurse career coach.
What is your title, and where do you work? Feel free to include a side gig, too.
I am currently the Director of Nursing for a nursing program at a community college.
I am the founder of Farah Laurent International Nurse Coach, where I provide career guidance to nurses looking to enter the nursing profession or change careers! I am a dynamic speaker, author, educator, workshop facilitator, and world traveler!
I host my own LinkedIn live show entitled “The Nursing Dose with Farah,” where I interview different nursing guests and cover topics that matter to the nursing community. I plan to turn it into a Podcast in the next few weeks, and it will be available on Spotify.
Talk about your role in nursing
As a Nurse Career Coach, I assist all nurses with career guidance, no matter where they are in their careers. Some of my most popular services include resume and cover letter writing, interview preparation, and career clarity. Most of my clients are new graduate nurses; however, I have also helped nurses land educator roles and leadership roles.
I guide nurses on how to self-promote, communicate confidently, and be more visible! After working with me, most of my clients have one common theme: experiencing a change in mindset and a transformation of increased confidence.
As a nursing student, I did not see faculty that looked like me or had no mentors. One of my clinical instructors once told me in my senior year that I would never be an emergency nurse and laughed in my face. I did not listen to that negativity and passionately pursued my dream of becoming an emergency nurse as a new graduate nurse! I became a very successful emergency nurse with multiple certifications. I was awarded the Emergency Nurses Association (ENA) and Society of Trauma Nurses (STN) doctoral scholarships. I also most recently was allowed to be a peer reviewer for the Journal of Emergency Nursing (JEN), which I am incredibly proud to be a part of.
I am passionate about this career coaching business because today, I am what I need as a new nurse. I am all about empowering nurses and celebrating the nursing profession! I am here to disrupt the status quo and shatter old nursing narratives.
As the Director of Nursing at the community college, I lead a team of nursing faculty and coordinate the nursing program to achieve excellent program outcomes. I am proud that this community college is contributing to increasing the diversity in nursing.
How long have you worked in the nursing field?
Although it does seem like that long ago, I have been a nurse for over 20 years. I started my career in Canada as an emergency nurse. I then combined my love of Emergency Medicine and traveling by moving to New York City as a travel nurse. I worked in various emergency departments and level 1 trauma centers. Naturally, I became a preceptor, mentor, and coach, so I pursued my master’s in nursing education. It took me over 2 years to land an educator role, but I was relentless. I simultaneously accepted 2 positions as adjunct faculty for NYU and as a clinical educator.
Although I had some wonderful experiences as a nurse, I also faced many challenges with bullying, discrimination, and racism. I held various roles in education and leadership. I experienced a blindsided layoff as the Director of Education, which was a complete awakening for me. I realized that there is no such thing as job security and had to rely on my coaching income until I found my next position.
As a recent business owner, I am committed to helping other nurses find their space in entrepreneurship. I wrote a book entitled “Nurses Making Money Moves: A Nurses Guide to Starting a Business.” The traditional education system does not promote entrepreneurship, especially not in nursing. I want nurses to be exposed to different nursing roles and opportunities beyond the beside. Throughout my nursing career, I consistently had 2 or 3 jobs to supplement my income. Sometimes, it can be challenging in these nursing streets, and nurses want to make more money!
Why did you become a nurse?
I was always attracted to healthcare and helping people. I used to use all the Band-Aids for my dolls and would nurse them to health as young as 4. One of my favorite shows was “Trauma: Life in the ER,” so I was meant to be an ER nurse! My career choices were being either a choreographer or a professional photographer, so I chose wisely! My personality is laid back, calm, adventurous, and humorous, so I fit right in!
What are the most essential attributes of today’s nursing leaders?
Leaders should have integrity, empathy, emotional intelligence, patience, and humility. Leaders should be creative, inclusive, transparent, strategic/critical thinkers, optimistic, passionate, and accountable. Nursing leaders should be charismatic, effective communicators, and lead by example. They should have a strong vision that can inspire others into action and create new leaders.
Most importantly, leaders must listen to their teams and collaborate easily.
What does being a nursing leader mean to you, and what are you most proud of?
Being a nursing leader means genuinely caring about people, whether those people are patients, employees, colleagues, or external stakeholders. I am most proud of the values my parents instilled in me. It does not matter who it is; everyone deserves kindness, respect, and understanding.
I am proud of how I connect with people and the relationships I have built, mentoring nurses and empowering them to pursue their dreams, goals, and aspirations. Nursing is not just a profession; it is a calling. I am proud to be a nurse; it is truly an honor and privilege. Nurses make an impact in the world every single day.
I am proud of obtaining my doctoral despite all the hardships I have faced and that I am a role model for my 2 young children. I am proud to be an immigrant and first-gen graduate!
Tell us about your career path and how you ascended to that role.
I sometimes found it very hard to advance to new roles or get promoted even though I was the most qualified candidate. I have fought extremely hard to get to where I am today, and it was a challenging climb. This career path has no linear path and many winds and turns.
My grit and conviction in my abilities have gotten me this far. I always had a passion for learning and continuous improvement. I would create goals, smash them, and move on to the next. I hold 6 board certifications. I recently graduated from a DNP program in organizational leadership. I started my doctoral program while working full-time when my daughter was just a few months old, and my son was 4. Everyone thought I was crazy, including some of my family members, but I was determined to do what I wanted.
I have some great preceptors and mentors along my nursing journey. This is why I am such an advocate for mentorship. I serve as a mentor for the American Nurses Association and the Canadian Black Nurses Alliance. Representation matters, so I like to make myself visible to other nurses.
I love sharing my nursing journey because many other nurses can relate, and it can give me the strength to keep moving forward. I have participated in many nursing organizations, such as the ANPD, ENA, STN, AONL, NLN, and most recently, the DNP of Color. I am committed to advancing our profession and working to increase diversity in our workforce.
I am a passionate and dynamic speaker. I have spoken at many different nursing conferences and events. I recently spoke at the National Nurses in Business Association about nursing entrepreneurship. I love positively representing the nursing profession and recruiting for our profession. I have been featured in different nursing media/podcasts and always look for ways to collaborate.
What is the most significant challenge facing nursing today?
In the spirit of full transparency, nursing issues are very complex. I will discuss a few problems from my perspective working in Canada and the USA.
Nursing retention crisis: There is a lot of talk about the nursing shortage. However, there is a more significant issue with nursing retention. Nursing organizations must make a considerable commitment to creating healthy work environments. I believe inadequate staffing is one of the most complex global issues nursing faces.
Education: Organizations need to create supportive structured orientations for novice nurses and nurses transitioning to different areas of nursing. Nurses want professional development and growth opportunities.
Leadership: Nurse leaders need leadership training like nurses transitioning into any other specialty. There needs to be more nursing leadership training. Nurse leaders need to lead with more empathy and kindness. We desperately need diverse leaders.
Racism in healthcare: There are many issues surrounding racism in healthcare that are deeply rooted in structural racism. We need more nurses to be involved in policy on a national level. The nursing profession must create strong nurse advocates that challenge the status quo. There needs to be more diversity in the nursing workforce and more grants/scholarships. We need more diverse faculty in nursing academia.
Mental health: Mental health is such an important topic in healthcare. There has been more attention and efforts to mitigate burnout. Even though I loved working in the emergency department, there came a point after 13 years that I was feeling the burnout. In my doctoral studies, I created a toolkit with stress reduction strategies for nurses. Wellness remains the number one priority for nurses.
Compensation: Nurses need to get paid more, PERIOD. Nurses need better benefits, more days off, and flexible schedules.
As a nursing leader, how are you working to overcome this challenge?
My contribution to improving the complexities of these challenges is to bring awareness to them and advocate, educate, coach, and mentor them. I can make an impact by educating nurses by speaking at events, networking, and being on various nursing media. Sharing my own personal nursing journey and experiences can help the new generation of nurses.
What nursing leader inspires you the most and why?
Dr. Katie Boston Leary inspires me because she is a true leader and advocate for our profession. She is a trailblazer who is fearless in her pursuit to address issues such as racism in healthcare. She is currently the Director of Nursing Programs at the American Nurses Association.
What inspirational message would you like to share with the next generation of nurses?
I want to tell Nurses that they can accomplish anything they want. Surrounding yourself with positive people and having multiple mentors is vital to success. Be a mentor and a mentee. You always have something to share, even as a nursing student.
Get involved in your community and professional nursing organizations. Networking will have a significant impact on your professional advancement. Do not be afraid to promote yourself and celebrate your accomplishments. Negotiate your salary. Learn to ask for what you want and need.
There is no right way or no one way. You do not have to do just one thing and be put in a box. Please do what YOU want to do. Do not listen to negativity. Nursing is the best profession in the world, with over 100 different roles! Nursing will open so many doors. No decision is final. Enjoy the journey and make an impact. Take care of yourself first.
